Terms & Conditions
- Item(s) must be purchased from www.bonsaiishop.com.
- Items must be returned within 30 days and include all packaging and contents.
- International orders are not eligible for returns.
- Returned orders must have an RMA (return merchandise authorization) number before the order is returned to Bonsaii
- Please include all used and unused products to receive a refund.
- Refund will be returned to the same card when you use to place the order.
- Customer is responsible for return shipping and insurance on returns, except where defective or mis-shipped products are sent.
- We do not refund shipping costs in either direction.
- Please allow up to two weeks for refunds to be processed.
- If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. When you receive your tracking #, please keep an eye out for the package.
- Please use below form to request return and refund.