FAQ-Orders and Shipping
Domestic Shipping Rates:
|SERVICES||US||DELIVERY TIME||Partner Carrier|
|Standard Shipping||Free||2-5 business days||FedEx Ground|
|Expedited Shipping||Free||2-3 business days||FedEx Expedited|
Most orders are shipped within 1-2 business days of order receipt. Bonsaii will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.Typically, we will update the tracking information within 1 business days.
What countries do you ship to?
When will my order ship?
Typically orders ship within one to two business days of being placed. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Depending on destination location, ground transit is one to five days. Bonsaii will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays. Bonsaii will make every effort to ship your order according to the estimated lead time, but shipping dates may change due to changes in supply. If there are any unexpected order processing delays, Bonsaii will contact you and provide a revised shipping estimate. This kind of situation rarely occurs.
What if I am not home to receive my order?
Orders are mainly shipped with FedEx Ground and do not require a signature upon delivery. We can change the shipping method if a customer requests to do so beforehand. And If you are not home to accept your package, FedEx will leave the delivery at your home in areas like your front porch, a side door, garage area, or with your leasing office at the driver’s discretion.
What if I want to cancel or change my order after I have submitted it?
In an effort to process and ship orders as quickly as possible for our customers, orders are processed within 4 business hours of being submitted on the website so changes may not be made after that time. If we get the request for cancelation after we dispatch the package, we will issue a partial refund after deducting the shipping fee. For questions about your order, please email email@example.com or call Customer Service at 1-844-728-6917 Monday through Friday from 9:00 am – 6:00 pm EDT.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
How do I return my order?
Please visit our Returns Policy for detailed return instructions and terms. All returns will require an RMA# to ensure proper processing. Bonsaii will not issue credit or accept responsibility for lost returns or returns submitted without an RMA #.
Who can I contact with additional questions?
For questions about your order or our products and services, please email firstname.lastname@example.org, a professional customer rep will get back to you soon. Or please visit our website at www.bonsaiishop.com.
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