(PS: Our warranty policy does not apply
in cases of unauthorized repair or purchsing from unauthorized channels. Eg: Ebay, Woot...)
We believe you should experience a risk-free product trial, so we give you 30-days to confirm the reliable quality of our products! During this time, you could return the shredder without any paying extra fee if there is a manufacturing defect in it. Please rest assured that the returns are free and easy if there is a manufacturing defect. Otherwise, it would be the customer's responsibility to cover the shipping fee for we sending to you and you sending back the shredder. Products on sale are also returnable if it is confirmed to be defective!
3-Year Warranty Policy
During the one-year period, we can perform after-sales operation for free as long as the machine has manufacturing defects. Beyond the one-year period, we offer paid after-sales repairs. Of course, you can also enjoy hassle-free repairs at a 25% discount or less.
How the Return and Exchange Process Work?
If the product is defective, please email firstname.lastname@example.org within 30-days of receipt. We will help you to either return or exchange your product. Your original form of payment will be refunded in full once the full return is complete. After 30-days orders may be subject to a 20% restocking fee and all shipping and handling charges will be the responsibility of the customer. (If your "after 30-days order" is under warranty, we would arrange to resend a new replacement for free if the shredder is defective.) Additional return details are listed below.
After 60-days the purchase from Bonsaii is non-refundable.
How Soon Will I Get My Refund?
For return within 30-day trial, we will issue a full refund within 2 business days once the return process is completed.
How if I Want To Exchange Within 30-Day Trial?
Should you decide to exchange your Bonsaii product, you can reach out to our Customer Support team by emailing email@example.com within your trial period to facilitate a return. We’ll send you a prepaid shipping label for your Bonsaii product to be returned to us — and help to send you a new replacement Bonsaii product within 3 business days. We will keep you informed with the shipping status and provide you with the tracking number.
We’re sorry to hear you want to return your Bonsaii product. For a return after the 30-day trial, please email firstname.lastname@example.org between 31 and 60-days of receipt to obtain a Return Material Authorization (RMA) number and instructions. Return after 30-day trial or not because of the manufacturing defects will be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer.
Our customer support team will help arrange your return and the shipping costs will be deducted from the refund once the return is received an processed. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Bonsaii. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.
Product Arrived Defective or Damage
We're sorry to hear that your Bonsaii product arrived in less than perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Bonsaii product.
To report your issue, please reach out to our Customer Support team by emailing email@example.com with your order number. We may need you to make a short video, or take some pictures of the defects of the product and send them to firstname.lastname@example.org. After a preliminary analysis on the video or pictures, we will send you a brand new replacement right away if it is confirm to be defective on its arrival. If we determine that you have misrepresented Bonsaii product’s condition and that product is not defective, we will send you the right instructions and help you to use the product correctly.
Trial Eligibility After Return or Exchanged Product
Each customer is entitled to one trial period for Bonsaii products. If your Bonsaii product is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders. If your Bonsaii product is returned completely unopened, however, a trial will still be available on your next purchase from Bonsaii. If a Bonsaii product is returned because of it is arrived defective or damage, this will not affect your trial eligibility, the trial is still available on your next purchase from Bonsaii.
If you discover what you believe is a product defect for any Bonsaii product, please help to provide us with a short video showing the malfunction by emialing email@example.com which is fairly helpful for us to speed up the process of handling the problem. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please email firstname.lastname@example.org within 30 days of receipt. Our Customer Support Team will determine whether the product is defective and offer you a brand new replacement. Normally, this will take 2 business days. We will keep you informed with the progress.
If you receive a damaged product, you must notify Bonsaii within 48 hours of delivery at 1-844-728-6917 or emailing email@example.com. Bonsaii will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Bonsaii or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.
If you have any questions, please feel free to contact us via this email address: firstname.lastname@example.org. We will do our best to protect your benefits!