I love my shredder!! I've been shredding all kinds of things. It's not loud like all the previous shredders I've had. It's taken me less time to get through all the stuff I need to shred. I was able to do more since it takes more papers during each pass. I don't have to empty it out as quick as I used to with my last shredder. It doesn't overheat and shut down quickly. It does everything the product description said it would. I am extremely satisfied with my purchase. I would most definitely recommend not only the shredder; I recommend using bonsaiishop.com too. It's been a great experience in every way.

Like it a lot... best shredder I have had so far

no issues to date, shreds as it should and cost was good

I received this shredder on January 28th 2019. It's definitely better than any of the non commercial shredders I've owned over the years. As a shredder user for 40 years, I'm very careful not to overload it or let it run for extended periods of time (never more than 5 minutes) without a rest. I run a lubricant sheet through it at least once every few months depending on the use. on June 8th, less than 5 months after receiving the unit I experienced my first issue. The automatic shut off stopped functioning and it ran continuously in forward and reverse. There was no paper jam and the teeth were very clean. I tried powering the unit on and off several times using the power switch on the back and also unplugged the unit with no luck. After calling customer support and leaving messages on 2 occasions yesterday, I began to get frustrated. I tried calling again today and was able to speak with a representative. After explaining the issue, the representative said a new unit would be shipped to me within 3 days. All I needed to do was provide my name, address, phone # and amazon order #. I was not happy about the malfunction, but was extremely pleased with the customer service representative who made correcting the issue very simple. This is unusual since most companies will make you jump through hoops to get warranty coverage. I hope that there will be no malfunction with the new unit, which I will be looking forward to receiving. This shredder is stylish, has great wheels, is easy to empty, relatively quiet and perfect for a home office with light to medium daily shredding needs.

Should have bought this long time ago, Its pretty awesome.

Quiet, air cooled, large container runs great

I only received this 2 days ago, but have spent most of my time catching up on my "shredding". The machine itself is a real workhorse, and does just as it was advertised to do. A few comments and suggestions: Upon receiving the machine, and the "adequate", but not great manual, I had a question about the assembly, and so called the customer support number, which is prominently shown on the unit itself. They could not have been nicer, and promptly answered my question...so, "great customer support". Now, a suggestion: Amazon sells "Bonsai Shredder Lubricant Sheets", which I highly recommend. Basically, you run a sheet through the shredder, and it lubricates the machine! No mess, no fuss. Finally, when you assemble the machine (which only entails placing the motor on top of the wastebasket and the shell that holds the wastebasket, you must FIRMLY seat the motor onto the shell. If you do not, when you plug in the machine, the "Auto" button will flash. Now, the manual does not tell you why the Auto button would flash, but it is probably because the motor assembly is not FIRMLY set into the shell. Just give it a firm tap, so that there is no space between the motor and the shell. Once you do that, the Auto button will turn a constant blue, and you are ready to go. As mentioned, I have REALLY worked this machine for the past 2 days, and it does everything it should, and is, therefore, highly recommended!

I love my shredder!! I've been shredding all kinds of things. It's not loud like all the previous shredders I've had. It's taken me less time to get through all the stuff I need to shred. I was able to do more since it takes more papers during each pass. I don't have to empty it out as quick as I used to with my last shredder. It doesn't overheat and shut down quickly. It does everything the product description said it would. I am extremely satisfied with my purchase. I would most definitely recommend not only the shredder; I recommend using bonsaiishop.com too. It's been a great experience in every way.

Like it a lot... best shredder I have had so far

no issues to date, shreds as it should and cost was good

I received this shredder on January 28th 2019. It's definitely better than any of the non commercial shredders I've owned over the years. As a shredder user for 40 years, I'm very careful not to overload it or let it run for extended periods of time (never more than 5 minutes) without a rest. I run a lubricant sheet through it at least once every few months depending on the use. on June 8th, less than 5 months after receiving the unit I experienced my first issue. The automatic shut off stopped functioning and it ran continuously in forward and reverse. There was no paper jam and the teeth were very clean. I tried powering the unit on and off several times using the power switch on the back and also unplugged the unit with no luck. After calling customer support and leaving messages on 2 occasions yesterday, I began to get frustrated. I tried calling again today and was able to speak with a representative. After explaining the issue, the representative said a new unit would be shipped to me within 3 days. All I needed to do was provide my name, address, phone # and amazon order #. I was not happy about the malfunction, but was extremely pleased with the customer service representative who made correcting the issue very simple. This is unusual since most companies will make you jump through hoops to get warranty coverage. I hope that there will be no malfunction with the new unit, which I will be looking forward to receiving. This shredder is stylish, has great wheels, is easy to empty, relatively quiet and perfect for a home office with light to medium daily shredding needs.

Should have bought this long time ago, Its pretty awesome.

Quiet, air cooled, large container runs great

I only received this 2 days ago, but have spent most of my time catching up on my "shredding". The machine itself is a real workhorse, and does just as it was advertised to do. A few comments and suggestions: Upon receiving the machine, and the "adequate", but not great manual, I had a question about the assembly, and so called the customer support number, which is prominently shown on the unit itself. They could not have been nicer, and promptly answered my question...so, "great customer support". Now, a suggestion: Amazon sells "Bonsai Shredder Lubricant Sheets", which I highly recommend. Basically, you run a sheet through the shredder, and it lubricates the machine! No mess, no fuss. Finally, when you assemble the machine (which only entails placing the motor on top of the wastebasket and the shell that holds the wastebasket, you must FIRMLY seat the motor onto the shell. If you do not, when you plug in the machine, the "Auto" button will flash. Now, the manual does not tell you why the Auto button would flash, but it is probably because the motor assembly is not FIRMLY set into the shell. Just give it a firm tap, so that there is no space between the motor and the shell. Once you do that, the Auto button will turn a constant blue, and you are ready to go. As mentioned, I have REALLY worked this machine for the past 2 days, and it does everything it should, and is, therefore, highly recommended!